• Never respond to requests for your internet banking password, even if the request appears legitimate.

Be assured that banks will never contact you by phone or email to ask for your internet banking password, your security questions or your card’s PIN number. This information should never be shared with anyone.


• Never click a link in an email to access internet banking or to update your password or details, even if the email looks legitimate.

Online fraudsters are becoming quite sophisticated in their attempts to access your personal information and will often send an email with what looks like a link to a legitimate internet banking login page, or that asks you to provide or confirm personal information. Place your mouse over the link. You will not be surprised to see that the domain name revealed does not the domain name of your bank.

Always manually type www.mybanksdomainname into your browser when you want to access internet banking.
• Periodically change your password.

We recommend you change your password regularly. If you think someone else may know your password or the answers to your Keep Safe questions, contact your bank immediately.


• Avoid using public Wifi hot spots to access internet banking and always log off.

Try to avoid accessing your internet banking using public Wifi hot spots or at places such as hotels, airports or internet cafés since these networks are rarely secure. Always use the ‘Log Off’ command to sign out of internet banking when you have finished.